We strongly recommend that you provide a physical address to facilitate order delivery.
If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.
We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
It means if you do not receive the product you have ordered on our website or the product is not up to your satisfaction level or if you receive the product in damaged condition, you can let your credit card company / paypal know about it with all the evidence you have and you can get your full money back and the best part is you don't even have to contact us for this issue.
Once your order is submitted, we begin processing it immediately so we can get it to you fast!
Unfortunately, we cannot add or remove items, or otherwise modify or cancel your order. You may contact our Customer Support Team immediately to try to cancel your order and place a new one by calling 518-400-2014
If your order has not yet been processed, a customer service representative may be able to cancel your order.
If the order has already been processed, and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see our Return Policy for additional information.
Unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.